At Zenaura Yoga, we understand that the people who come to us are often going through one of the most vulnerable periods of their lives. We take the privacy and protection of your personal and health-related information seriously, and this Privacy Policy explains what we collect, why we collect it, and how we protect it.
By using our website, enrolling in our live classes, or subscribing to our video library, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide to Us
- Contact details: name, email address, phone number, location/city
- Account information: login credentials for our website or member portal
- Health-related information: shared voluntarily during intake, such as your cancer diagnosis, current treatment stage, energy levels, physical limitations, or modifications needed for safe practice
- Payment information: billing details processed for prepaid classes and subscriptions (see Section 5 on Payment Processing)
- Communications: messages you send us via email, contact forms, or during class check-ins
1.2 Information Collected Automatically
- Device and browser information, IP address, and general location (city/country level)
- Website usage data, such as pages visited and time spent, collected through cookies or similar technologies (see Section 7)
1.3 Information from Third-Party Platforms
If you access our video library through YouTube or another third-party platform, that platform may collect its own information about your viewing activity, governed by its own privacy policy.
2. Why We Collect This Information
We use your information to:
- Register you for live classes and the video library subscription
- Personalize and safely modify class practices around your treatment stage and physical condition
- Process prepaid payments and manage subscription renewals
- Communicate with you about class schedules, program updates, or account matters
- Respond to your questions or support requests
- Improve our Services and website experience
- Meet legal, accounting, or regulatory requirements
We do not use your health-related information for advertising or marketing purposes, and we do not sell your personal information to third parties.
3. Health Information: Extra Care, Extra Protection
We recognize that information about your cancer diagnosis or treatment is deeply personal. Because of this:
- Health-related information shared during intake is used only by your instructor and relevant Zenaura Yoga staff, solely to safely tailor your class experience.
- We limit access to this information internally to those who need it to support your practice.
- We will never share your health information with third parties for marketing, research, or any purpose unrelated to your care with us, without your explicit consent.
- You are never required to disclose more than you are comfortable sharing; however, withholding certain health information may limit our ability to safely modify a class for you.
4. How We Share Information
We do not sell your personal information. We may share limited information only in the following circumstances:
- Service providers: trusted third parties who help us operate our business, such as payment processors, video hosting platforms (e.g., YouTube), and email or scheduling tools — each bound to protect your information appropriately
- Legal requirements: where required by law, court order, or governmental request
- Business transfers: in the event of a merger, acquisition, or sale of assets, with notice provided to you where required
- With your consent: for any other purpose, only after you have explicitly agreed
5. Payment Processing
All payments for live classes and video library subscriptions are processed through a third-party payment gateway. Zenaura Yoga does not store your full credit/debit card details on our own servers; this information is handled directly by our payment processor in accordance with their own security standards and privacy policy.
6. Video Library and Third-Party Platforms
Our video library may be hosted on YouTube or a similar platform, accessed via private or unlisted links available only to active subscribers. Please note that your use of such third-party platforms is also subject to their own privacy policies and terms, which we encourage you to review. Zenaura Yoga is not responsible for the data practices of third-party platforms outside our direct control.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies to:
- Keep you logged in to your account
- Understand how visitors use our website
- Remember your preferences
You can control or disable cookies through your browser settings; however, doing so may affect certain website features.
8. Data Retention
We retain your personal and health-related information for as long as your account remains active, or as needed to provide you Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account or request deletion, we will delete or anonymize your information within a reasonable period, except where retention is required by law.
9. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal or contractual limitations
- Withdraw consent for the processing of your health-related information at any time (though this may limit our ability to provide certain Services)
- Ask questions about how your information is used
To exercise any of these rights, please contact us using the details in Section 13.
10. Data Security
We take reasonable technical and organizational measures to protect your personal and health-related information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
11. Children and Minors
Our Services are intended for individuals aged 18 and older. Where a minor participates in our programs (for example, as part of a family member’s care), registration and consent must be provided by a parent or legal guardian, who accepts responsibility for the minor’s participation and associated information shared with us.
12. International Visitors
While Zenaura Yoga is based in India and primarily serves clients within India, our website may be accessed by visitors from other locations. If you are accessing our Services from outside India, please be aware that your information will be processed in accordance with Indian law and this Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:
Email: [insert support email] Phone: [insert phone number] Address: [insert business address, if applicable]
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
A few things worth flagging, same as before:
- Health data handling (Section 3) is the most sensitive part of this document — worth having a lawyer confirm it meets DPDP Act requirements for what India classifies as sensitive personal data.
- Payment processor and video platform names should be specifically named once you finalize which providers you’re using (e.g., Razorpay, Stripe, YouTube) rather than left generic.
- Consider adding a consent checkbox at signup that links to both this Privacy Policy and your Terms and Conditions, so agreement is clearly documented.
Want me to build both the Terms and Privacy Policy into matching HTML pages in your site’s style, or draft a short consent statement for your signup/intake form next?